Please allow 2-5 business days of processing and production time for your order. Once it has been successfully processed, your order will be shipped to you and you will receive tracking information via e-mail.
U.S. orders will be shipped via USPS and FedEx, and international orders will be shipped depending on where the product/s is/are fulfilled.
Average transit times to the U.S. from domestic warehouses: 2-5 business days
Average transit times to the U.S. from international warehouses: 5-20 business days
Average transit times internationally: 15-45 business days
Please be aware there are circumstances out of our control (ex.: natural disasters, weather, and holidays) which may cause shipping delays. While most packages arrive on time, there may be circumstances and delays that our carriers experience. For this reason, we do not guarantee an exact delivery time. Once a package is shipped, it is the sole responsibility of the shipping company.
We appreciate your understanding in these matters!
Yes! We provide tracking information for every order.
Tracking becomes available when your product is shipped. When ordering multiple items, it is possible each product will ship from different fulfillment centers; please check for multiple tracking numbers if you placed an order with multiple items.
If you would like to cancel an order, please do so within 24 hours of order placement.
Send an-email to support@papergarden.co with the subject line "CANCEL" and the following information: your e-mail, your order number and date, and the reason for cancelling.
No worries! If the address entered is incorrect, please inform us within 24 hours of placing the order.
Send an e-mail to support@papergarden.co with the subject line "ADDRESS FIX" and the following information: your e-mail, your order number and date, and the correct information.
Oh no! Here at Paper Garden Co., we strive to meet all your stationery and planner needs.
With that being said, please send an e-mail to support@papergarden.co detailing exactly what you are looking for, and we will try our best to make it happen!
